/* ============================================================================
   Kylosys Suite — design system
   Values are derived from Kylosys-Suite-UI.pdf. The deck mockup is 1125pt wide
   and its type resolves to a clean 1.28 factor, so the app canvas is 1440px and
   every measurement below is the deck's pt value x 1.28.
   ============================================================================ */

:root{
  /* brand palette (deck p14 "UI kit") */
  --plum:#2a1e3a;
  --pickup:#1e9e64;
  --deep:#0e7a4c;
  --sunny:#ffb938;
  --coral:#f26b5b;
  --oat:#fff6ea;
  --mist:#e9f4ec;
  --blush:#ffd9cc;

  /* surfaces + lines */
  --sand:#f3ede2;
  --cream:#fff6dd;
  --amber:#fff0cc;
  --lilac:#ede6f6;
  --paper:#fffcf6;          /* hover / inset surface */
  --line:#ede3d3;
  --line-2:#cfc4b3;

  /* text */
  --ink:#2a1e3a;
  --muted:#5b5166;
  --muted-2:#9a90a4;
  --nav:#cfc4da;
  --nav-label:#8e82a0;
  --pill:#3d2f50;

  /* semantic */
  --ok:#0e7a4c;
  --ok-soft:#e9f4ec;
  --warn:#7a5200;
  --warn-soft:#fff0cc;
  --bad:#a6352a;
  --bad-soft:#fde3df;
  --gold:#ffe3a0;

  /* radii — deck p14: 12 / 16 / 20 / 26 / pill */
  --r-1:15.4px;   /* 12 */
  --r-2:20.5px;   /* 16 */
  --r-3:25.6px;   /* 20 */
  --r-4:33.3px;   /* 26 */
  --r-ico:8.5px;
  --r-pill:999px;

  /* layout */
  --side:215px;
  --pad:23.1px;
  --gap:14.3px;
  --topbar:62.5px;

  --font-display:"Bricolage Grotesque",system-ui,sans-serif;
  --font-body:"DM Sans",system-ui,sans-serif;
  --font-mono:"DM Mono",ui-monospace,monospace;

  --shadow-1:0 1px 2px rgba(42,30,58,.05);
  --shadow-2:0 12px 32px rgba(42,30,58,.14);
}

*,*::before,*::after{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  font-family:var(--font-body);
  font-size:15.4px;
  line-height:1.45;
  color:var(--ink);
  background:var(--sand);
  -webkit-font-smoothing:antialiased;
}
h1,h2,h3,h4,p,figure,ul,ol{margin:0}
ul,ol{padding:0;list-style:none}
a{color:inherit;text-decoration:none}
button{font:inherit;color:inherit;background:none;border:0;cursor:pointer}
img{max-width:100%;display:block}
:focus-visible{outline:2.5px solid var(--pickup);outline-offset:2px;border-radius:4px}

/* ============================================================================
   Shell
   ============================================================================ */
.app{display:grid;grid-template-columns:var(--side) minmax(0,1fr);min-height:100vh}

.side{
  background:var(--plum);
  display:flex;flex-direction:column;
  position:sticky;top:0;height:100vh;
}
.side__brand{padding:23px 28.3px 0}
.side__brand img{height:33px;width:auto}
.side__biz{
  margin:26px 15.4px 0;width:calc(100% - 30.8px);
  display:flex;align-items:center;gap:9px;
  background:var(--pill);border-radius:var(--r-1);
  padding:10.5px 12.8px;color:var(--oat);text-align:left;
}
.side__biz b{font-size:13.4px;font-weight:600}
.side__biz span{display:block;font-size:11px;color:var(--nav);margin-top:1px}
.side__biz svg{margin-left:auto;flex:none}
.side__nav{flex:1;overflow-y:auto;padding:20px 15.4px 16px}
.side__nav::-webkit-scrollbar{width:0}
.side__label{
  font-family:var(--font-mono);font-size:10.6px;letter-spacing:.09em;
  color:var(--nav-label);padding:0 13px;margin:17.5px 0 6.4px;
}
.side__label:first-child{margin-top:0}
.nav-item{
  display:flex;align-items:center;gap:15.3px;
  height:35.6px;padding:0 13px;border-radius:var(--r-1);
  color:var(--nav);font-size:13.9px;font-weight:600;
}
.nav-item:hover{background:rgba(255,255,255,.06);color:var(--oat)}
.nav-item.is-on{background:var(--pill);color:var(--oat)}
.nav-item svg{flex:none;width:14.3px;height:14.3px}
.nav-item .n-badge{
  margin-left:auto;font-size:11px;font-weight:700;
  background:var(--sunny);color:var(--plum);
  height:16.4px;min-width:16.4px;padding:0 5.8px;
  border-radius:var(--r-pill);display:grid;place-items:center;
}
.nav-item .n-badge--live{background:var(--pickup);color:#fff;padding:0 7px}

.side__me{
  margin:0 15.4px 20px;width:calc(100% - 30.8px);
  background:var(--pill);border-radius:var(--r-1);
  display:flex;align-items:center;gap:11.5px;padding:11.5px;
  text-align:left;color:var(--oat);
}
.side__me:hover{background:#463757}
.side__me .who{min-width:0}
.side__me b{display:block;font-size:12.5px;font-weight:600}
.side__me small{display:flex;align-items:center;gap:5.8px;font-size:12.5px;color:var(--nav)}

.main{display:flex;flex-direction:column;min-width:0;background:#fff;min-height:100vh}

.topbar{
  display:flex;align-items:center;gap:16px;
  height:var(--topbar);flex:none;
  padding:0 var(--pad);border-bottom:1px solid var(--line);
  position:sticky;top:0;background:#fff;z-index:20;
}
.topbar__title{font-family:var(--font-display);font-weight:800;font-size:22.1px;letter-spacing:-.018em}
.topbar__jump{margin-left:auto;display:flex;align-items:center;gap:2.8px}
.topbar__search{
  display:flex;align-items:center;gap:9px;
  width:267.9px;height:36.5px;padding:0 14px;
  background:var(--paper);border:1px solid var(--line);border-radius:var(--r-pill);
  color:var(--muted-2);font-size:13.4px;
}
.topbar__search span{flex:1;text-align:left;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.topbar__bell{
  position:relative;width:34.6px;height:34.6px;border-radius:var(--r-1);
  display:grid;place-items:center;color:var(--ink);flex:none;
}
.topbar__bell:hover{background:var(--paper)}
.topbar__bell i{
  position:absolute;top:5.5px;right:5.5px;width:8.7px;height:8.7px;
  border-radius:50%;background:var(--coral);
}
.kbd{
  font-family:var(--font-mono);font-size:11px;color:var(--muted-2);
  background:#fff;border:1px solid var(--line);border-radius:6px;
  height:17.3px;padding:0 5.5px;display:inline-flex;align-items:center;gap:1px;
}
.status{
  display:flex;align-items:center;gap:6.4px;height:27.9px;padding:0 11.5px;
  background:var(--mist);border-radius:var(--r-pill);
  color:var(--deep);font-size:12.5px;font-weight:600;white-space:nowrap;
}
.status i{width:8.7px;height:8.7px;border-radius:50%;background:var(--pickup);flex:none}
.topbar__me{
  width:34.6px;height:34.6px;border-radius:50%;background:var(--sunny);
  color:var(--plum);font-family:var(--font-display);font-weight:800;font-size:11.5px;
  display:grid;place-items:center;flex:none;
}

.view{padding:19px var(--pad) 30px}
.view[hidden]{display:none}
.view__head{display:flex;align-items:flex-start;gap:var(--gap);margin-bottom:0}
.view__head h2{font-family:var(--font-display);font-weight:800;font-size:26.9px;line-height:1.1;letter-spacing:-.02em}
.view__sub{color:var(--muted);font-size:15.4px;margin-top:6px}
.view__acts{margin-left:auto;display:flex;gap:8px}

/* ============================================================================
   Buttons
   ============================================================================ */
.btn{
  display:inline-flex;align-items:center;justify-content:center;gap:8px;
  height:34.6px;padding:0 17.3px;border-radius:var(--r-pill);
  font-size:13.4px;font-weight:700;white-space:nowrap;
  border:1px solid transparent;transition:background .15s,border-color .15s;
}
.btn--primary{background:var(--deep);color:#fff}
.btn--primary:hover{background:#0b6640}
.btn--sec{background:#fff;border-color:var(--line);color:var(--ink)}
.btn--sec:hover{background:var(--paper)}
.btn--quiet{background:transparent;color:var(--muted);padding:0 11.5px}
.btn--quiet:hover{background:var(--paper);color:var(--ink)}
.btn--celebrate{background:var(--sunny);color:var(--plum)}
.btn--celebrate:hover{background:#ffc95f}
.btn--bad{background:var(--coral);color:#fff}
.btn--sm{height:29.7px;padding:0 13px;font-size:12.5px;border-radius:var(--r-pill)}
.btn--xs{height:24px;padding:0 10px;font-size:11.5px}
.btn--ghost{background:var(--paper);border-color:var(--line-2);color:var(--ink)}
.btn--block{width:100%}

/* ============================================================================
   Badges, chips, avatars
   ============================================================================ */
.badge{
  display:inline-flex;align-items:center;gap:5px;
  height:21.1px;padding:0 9.6px;border-radius:var(--r-pill);
  font-size:12px;font-weight:700;
}
.badge--ok{background:var(--ok-soft);color:var(--ok)}
.badge--bad{background:var(--bad-soft);color:var(--bad)}
.badge--warn{background:var(--amber);color:var(--warn)}
.badge--sun{background:var(--sunny);color:var(--plum)}
.badge--live{background:var(--pickup);color:#fff}
.badge--mut{background:var(--sand);color:var(--muted)}
.badge--plum{background:var(--plum);color:var(--oat)}

.av{
  width:28.8px;height:28.8px;border-radius:50%;flex:none;
  display:grid;place-items:center;
  font-family:var(--font-display);font-weight:800;font-size:10.6px;color:var(--plum);
  background:var(--mist);
}
.av--lg{width:36.5px;height:36.5px;font-size:12.8px}
.av--xl{width:57.6px;height:57.6px;font-size:19.2px}
.av--sm{width:24px;height:24px;font-size:9.6px}
.av--a{background:var(--mist)}      .av--b{background:var(--blush)}
.av--c{background:var(--amber)}     .av--d{background:var(--lilac)}
.av--e{background:var(--gold)}      .av--f{background:var(--sand)}
.av--sun{background:var(--sunny)}
.av-stack{display:flex}
.av-stack .av+.av{margin-left:-7.5px;box-shadow:0 0 0 2px #fff}

.dot{width:8.7px;height:8.7px;border-radius:50%;flex:none;background:var(--pickup)}
.dot--bad{background:var(--coral)}
.dot--away{background:var(--muted-2)}
.dot--warn{background:var(--sunny)}

/* ============================================================================
   Cards & panels
   ============================================================================ */
.card{
  background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  padding:14.1px 17.7px;min-width:0;
}
.card--flush{padding:0;overflow:hidden}
.card__head{display:flex;align-items:center;gap:9.3px;margin-bottom:7.9px}
.card__head h3{font-family:var(--font-display);font-weight:800;font-size:16.3px;letter-spacing:-.01em}
.card__head svg{width:11.5px;height:11.5px;color:var(--ink);flex:none}
.card__head .badge{margin-left:auto}
.card__link{
  margin-left:auto;color:var(--ok);font-size:12.5px;font-weight:600;
  display:inline-flex;align-items:center;gap:6px;
}
.card__link:hover{text-decoration:underline}
.card__sub{color:var(--muted-2);font-size:12px}
.card__body{padding:14.1px 17.7px}

.grid{display:grid;gap:var(--gap)}
.grid--4{grid-template-columns:repeat(4,minmax(0,1fr))}
.grid--3{grid-template-columns:repeat(3,minmax(0,1fr))}
.grid--2{grid-template-columns:repeat(2,minmax(0,1fr))}
.stack{display:flex;flex-direction:column;gap:var(--gap)}
.row{display:flex;align-items:center;gap:11.5px}

/* ============================================================================
   Stat tiles
   ============================================================================ */
.stat{
  background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  padding:13.9px 17.8px;min-height:113.3px;
}
.stat__top{display:flex;align-items:center;gap:9.9px}
.stat__ico{width:36.5px;height:36.5px;border-radius:var(--r-ico);display:grid;place-items:center;flex:none}
.stat__label{color:var(--muted);font-size:13.4px;font-weight:600}
.stat__row{display:flex;align-items:center;gap:9.9px;margin-top:12.5px}
.stat__val{font-family:var(--font-display);font-weight:800;font-size:30.7px;letter-spacing:-.02em;line-height:1}
.stat__hint{color:var(--muted-2);font-size:12px}

/* ============================================================================
   Lists, rows, tables
   ============================================================================ */
.list{display:flex;flex-direction:column}
.list>*+*{border-top:1px solid var(--line)}
.li{display:flex;align-items:center;gap:11.5px;padding:11px 0;min-width:0}
.li--pad{padding:11px 17.7px}
.li:hover{background:var(--paper)}
.li__main{min-width:0;flex:1}
.li__t{font-size:13.4px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.li__s{color:var(--muted-2);font-size:12px;margin-top:2px}
.li__meta{color:var(--muted-2);font-family:var(--font-mono);font-size:12px;flex:none}
.li__end{margin-left:auto;flex:none;display:flex;align-items:center;gap:8px}

.tbl{width:100%;border-collapse:collapse}
.tbl th{
  text-align:left;font-family:var(--font-mono);font-size:10.6px;letter-spacing:.09em;
  color:var(--muted-2);font-weight:400;padding:0 0 10px;border-bottom:1px solid var(--line);
}
.tbl td{padding:12.5px 0;border-bottom:1px solid var(--line);font-size:13.4px;vertical-align:middle}
.tbl tr:hover td{background:var(--paper)}
.tbl .num{font-family:var(--font-mono);font-size:12px;color:var(--muted-2)}
.tbl__t{font-weight:600;color:var(--ink)}
.tbl__t:hover{color:var(--deep);text-decoration:underline}

/* queue / inbox rows */
.q-row{
  display:flex;align-items:center;gap:11.5px;
  padding:9.6px;border-radius:var(--r-1);
  border:1px solid transparent;min-height:55.7px;
}
.q-row--hot{background:var(--cream)}
.q-row--plain{background:var(--paper);border-color:var(--line-2)}
.q-row .li__t{font-size:13.4px}

/* ============================================================================
   Messages / conversation
   ============================================================================ */
.thread{display:flex;flex-direction:column;gap:14px}
.msg{max-width:78%;padding:11.5px 14.1px;border-radius:var(--r-2);font-size:13.9px;line-height:1.5}
.msg--in{background:var(--paper);border:1px solid var(--line);border-bottom-left-radius:6px;align-self:flex-start}
.msg--out{background:var(--plum);color:var(--oat);border-bottom-right-radius:6px;align-self:flex-end}
.msg--note{
  background:var(--amber);border:1px dashed #e0c98a;color:var(--warn);
  border-radius:var(--r-1);align-self:stretch;max-width:100%;font-size:12.5px;
}
.msg__meta{font-size:11.5px;color:var(--muted-2);margin-bottom:4px}
.composer{
  border:1px solid var(--line);border-radius:var(--r-2);padding:11.5px 14.1px;
  display:flex;align-items:center;gap:11.5px;background:#fff;
}
.composer input{border:0;outline:0;flex:1;font:inherit;font-size:13.9px;background:none}

/* ============================================================================
   Forms
   ============================================================================ */
.field{display:block}
.field span{display:block;font-size:12px;font-weight:600;color:var(--muted);margin-bottom:6px}
.input,.select,.textarea{
  width:100%;height:36.5px;padding:0 13px;
  background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  font:inherit;font-size:13.4px;color:var(--ink);
}
.textarea{height:auto;min-height:86px;padding:11.5px 13px;resize:vertical}
.select{appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--muted-2) 50%),linear-gradient(135deg,var(--muted-2) 50%,transparent 50%);background-position:calc(100% - 17px) 16px,calc(100% - 12px) 16px;background-size:5px 5px;background-repeat:no-repeat}
.input:focus,.select:focus,.textarea:focus{border-color:var(--pickup);outline:0;box-shadow:0 0 0 3px var(--mist)}
.toggle{
  width:41px;height:23px;border-radius:var(--r-pill);background:var(--line);
  position:relative;flex:none;transition:background .15s;
}
.toggle::after{
  content:"";position:absolute;top:2.5px;left:2.5px;width:18px;height:18px;border-radius:50%;
  background:#fff;transition:transform .15s;box-shadow:var(--shadow-1);
}
.toggle[aria-pressed="true"]{background:var(--pickup)}
.toggle[aria-pressed="true"]::after{transform:translateX(18px)}
.seg{display:inline-flex;background:var(--sand);border-radius:var(--r-pill);padding:3px;gap:2px}
.seg button{padding:6.5px 14px;border-radius:var(--r-pill);font-size:12.5px;font-weight:600;color:var(--muted)}
.seg button[aria-pressed="true"]{background:#fff;color:var(--ink);box-shadow:var(--shadow-1)}
.check{display:flex;align-items:center;gap:11.5px;font-size:13.4px}
.check i{
  width:15.4px;height:15.4px;border-radius:50%;border:1.6px solid var(--line-2);flex:none;
}
.check.is-done i{background:var(--deep);border-color:var(--deep);position:relative}
.check.is-done i::after{
  content:"";position:absolute;left:4.4px;top:3.2px;width:4.6px;height:7.6px;
  border:2px solid #fff;border-top:0;border-left:0;transform:rotate(42deg);
}
.check.is-done span{color:var(--muted-2);text-decoration:line-through}

/* ============================================================================
   Multi-pane screens (inbox, ticket, contact, call)
   ============================================================================ */
.view--flush{padding:0;height:calc(100vh - var(--topbar));overflow:hidden}
.view--scroll{padding:19px var(--pad) 30px}
.split{display:grid;height:100%;min-height:0}
.split--inbox{grid-template-columns:296.6px minmax(0,1fr) 297.6px}
.split--2{grid-template-columns:minmax(0,1fr) 341px}
.split--phone{grid-template-columns:minmax(0,1fr) 381px}
.pane{min-width:0;min-height:0;overflow-y:auto;display:flex;flex-direction:column}
.pane--list{background:var(--paper);border-right:1px solid var(--line)}
.pane--side{background:var(--paper);border-left:1px solid var(--line)}
.pane--plain{background:#fff;border-left:1px solid var(--line)}

/* filter chips */
.chips{display:flex;flex-wrap:wrap;gap:5.5px;padding:15.3px 11.5px 12px}
.chip{
  height:26.9px;padding:0 12.5px;border-radius:10px;background:#f1ece4;
  color:var(--muted);font-size:12px;font-weight:700;
  display:inline-flex;align-items:center;gap:6px;white-space:nowrap;
}
.chip.is-on{background:var(--mist);color:var(--deep)}

/* conversation list */
.conv{padding:0 11.5px 11.5px;display:flex;flex-direction:column;gap:0}
.conv__i{
  display:flex;gap:11.5px;padding:11.5px;border-radius:11.4px;
  align-items:flex-start;cursor:pointer;text-align:left;width:100%;
}
.conv__i:hover{background:#f6f1e8}
.conv__i.is-on{background:var(--mist)}
.conv__i .av{width:38.4px;height:38.4px;font-size:12.5px;margin-top:1px}
.conv__m{min-width:0;flex:1}
.conv__m b{display:block;font-size:13.9px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv__m span{display:block;color:var(--muted);font-size:12.5px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.conv__e{display:flex;flex-direction:column;align-items:flex-end;gap:5px;flex:none}
.conv__e time{color:var(--muted-2);font-size:11.5px}
.conv__tags{display:flex;gap:5px;align-items:center}
.conv__ico{color:var(--muted-2);display:flex;gap:4px;align-items:center}

/* thread */
.conv-head{
  display:flex;align-items:center;gap:11.5px;flex:none;
  padding:17.3px 23.1px;border-bottom:1px solid var(--line);
}
.conv-head .av{width:42.2px;height:42.2px;font-size:14.4px}
.conv-head h2{font-family:var(--font-display);font-weight:800;font-size:16.3px;line-height:1.1}
.conv-head p{font-family:var(--font-mono);font-size:12px;color:var(--muted);margin-top:3px}
.conv-head .acts{margin-left:auto;display:flex;gap:5.5px}
.conv-body{flex:1;overflow-y:auto;padding:23.1px;display:flex;flex-direction:column;gap:15.4px}
.conv-foot{flex:none;border-top:1px solid var(--line);padding:11.5px 23.1px 17.3px}
.daybar{display:flex;justify-content:center}
.daybar span{
  background:#f1ece4;border-radius:7.8px;height:21.1px;padding:0 11.5px;
  display:inline-flex;align-items:center;font-size:12px;font-weight:600;color:var(--muted);
}
.msg{max-width:409px;padding:12.2px 15.3px;border-radius:15.4px;font-size:13.9px;line-height:1.55}
.msg--in{background:var(--sand);align-self:flex-start;color:var(--ink)}
.msg--out{background:var(--plum);color:var(--oat);align-self:flex-end}
.msg--full{max-width:100%;align-self:stretch}
.msg--rec{
  background:var(--cream);border-radius:13.9px;align-self:stretch;max-width:100%;
  padding:13.4px 15.3px;display:flex;gap:11.5px;align-items:flex-start;
}
.msg--rec .play{
  width:29.7px;height:29.7px;border-radius:50%;background:var(--deep);color:#fff;
  display:grid;place-items:center;flex:none;
}
.msg--note{
  background:var(--amber);border-radius:13.9px;align-self:stretch;max-width:100%;
  padding:11.5px 15.3px;font-size:13px;color:var(--warn);
}
.msg__t{font-size:11.5px;color:var(--muted-2);margin-bottom:5px}
.composer-tabs{display:flex;gap:17.5px;margin-bottom:9.6px}
.composer-tabs button{font-size:12px;font-weight:700;color:var(--muted);display:inline-flex;gap:6px;align-items:center}
.composer-tabs button.is-on{color:var(--deep)}
.composer-row{display:flex;gap:11.5px;align-items:center}
.composer-row .input{height:42.2px;border-radius:15.4px}
.tpl{display:flex;gap:5.5px;margin-top:9.6px;flex-wrap:wrap}
.tpl button{
  font-size:11.5px;font-weight:600;color:var(--muted);background:var(--paper);
  border:1px solid var(--line);border-radius:var(--r-pill);padding:5px 11.5px;
}

/* contact side panel */
.side-head{display:flex;flex-direction:column;align-items:center;text-align:center;padding:19px 17.7px 14.1px}
.side-head .av{width:69.1px;height:69.1px;font-size:23px}
.side-head h3{font-family:var(--font-display);font-weight:800;font-size:20.2px;margin-top:9.6px;line-height:1.1}
.side-head p{color:var(--muted);font-size:13px;margin-top:5px}
.tagrow{display:flex;gap:5.5px;justify-content:center;flex-wrap:wrap;margin-top:11.5px}
.tag{height:21.1px;padding:0 10.5px;border-radius:7.8px;display:inline-flex;align-items:center;font-size:12px;font-weight:700}
.tag--ok{background:var(--mist);color:var(--deep)}
.tag--vip{background:var(--lilac);color:#553c85}
.tag--mut{background:#f1ece4;color:var(--muted)}
.side-sec{padding:0 17.7px 17.7px}
.side-sec h4{
  font-family:var(--font-display);font-weight:800;font-size:14.4px;
  margin:0 0 11.5px;display:flex;align-items:center;gap:8px;
}
.side-card{background:#fff;border:1px solid var(--line);border-radius:15.1px;padding:13.4px 17.7px}
.mini{display:flex;justify-content:space-between;gap:11.5px;font-size:13px;padding:6.9px 0}
.mini dt{color:var(--muted-2)}
.mini dd{margin:0;text-align:right}
.tl{display:flex;flex-direction:column;gap:0}
.tl li{display:flex;gap:9.6px;align-items:center;font-size:12.5px;color:var(--muted);padding:5.5px 0}

/* ============================================================================
   Live call + call log
   ============================================================================ */
.split--live{grid-template-columns:263.7px minmax(0,1fr) 300px}
.rail{background:var(--paper);border-right:1px solid var(--line);padding:17.3px 11.5px;display:flex;flex-direction:column;gap:15.4px}
.rail h3{
  font-family:var(--font-display);font-weight:800;font-size:16.3px;
  padding:0 5.8px;display:flex;align-items:center;gap:8px;
}
.rail h3 .badge{margin-left:auto}
.qcard{
  background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  padding:11.5px;display:flex;gap:9.6px;align-items:center;
}
.qcard--hot{background:var(--cream)}
.qcard .av{width:34.6px;height:34.6px;font-size:11.5px}
.qcard .li__t{font-size:13.4px}
.linecard{
  background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  padding:11.5px 13.4px;display:flex;align-items:center;gap:9.6px;
}
.linecard b{font-size:13.4px;display:block}
.linecard small{display:block;font-family:var(--font-mono);font-size:11.5px;color:var(--muted-2);margin-top:2px}
.teamrow{display:flex;align-items:center;gap:9.6px;padding:7.5px 5.8px}
.teamrow .av{width:24px;height:24px;font-size:9.6px}
.teamrow b{font-size:13.4px;font-weight:600;flex:1}

.livecard{
  background:var(--plum);color:var(--oat);border-radius:var(--r-2);
  padding:23.1px;display:flex;flex-direction:column;gap:17.3px;
}
.livecard__t{font-family:var(--font-mono);font-size:12px;letter-spacing:.08em;color:var(--nav)}
.livecard__clock{font-family:var(--font-display);font-weight:800;font-size:42.2px;color:var(--sunny);line-height:1}
.livecard__who{display:flex;align-items:center;gap:17.3px}
.livecard__who h2{font-family:var(--font-display);font-weight:800;font-size:32.6px;color:var(--oat);line-height:1.05}
.livecard__who p{color:var(--nav);font-size:15.4px;margin-top:5px}
.livecard__who .av{width:57.6px;height:57.6px;font-size:19.2px}
.ctl{display:flex;flex-wrap:wrap;gap:9.6px}
.ctl button{
  display:flex;flex-direction:column;align-items:center;gap:6px;
  background:rgba(255,255,255,.1);color:var(--oat);border-radius:15.4px;
  padding:11.5px 13.4px;min-width:69.1px;font-size:12px;font-weight:600;
}
.ctl button:hover{background:rgba(255,255,255,.2)}
.ctl button.is-end{background:var(--coral);color:#fff}
.tr{display:flex;gap:9.6px;align-items:flex-start;padding:6.9px 0;font-size:13.4px}
.tr time{font-family:var(--font-mono);font-size:11px;color:var(--muted-2);width:34.6px;flex:none;padding-top:2px}
.tr b{flex:none;width:34.6px}
.tr--jo b{color:var(--ok)}
.tr--dev b{color:#7b5ea7}
.notes li{display:flex;gap:9.6px;font-size:13.4px;padding:6.9px 0}
.notes li::before{
  content:"";width:5.8px;height:5.8px;border-radius:50%;
  background:var(--line-2);margin-top:8px;flex:none;
}
.dialnum{
  font-family:var(--font-mono);font-weight:500;font-size:25px;
  text-align:right;min-height:34.6px;letter-spacing:.02em;
}
.pane--dialer{background:var(--paper);border-left:1px solid var(--line);padding:17.3px 23.1px;gap:17.3px}
.vmcard{background:#fff;border:1px solid var(--line);border-radius:var(--r-1);padding:13.4px}
.vmcard b{font-size:13px;display:block}
.vmcard p{font-size:12px;color:var(--muted);margin-top:5px}

/* ============================================================================
   Tables with toolbars (contacts, tickets, calls)
   ============================================================================ */
.toolbar{display:flex;align-items:center;gap:8px;margin-bottom:14.1px;flex-wrap:wrap}
.toolbar .input{width:236px;height:34.6px}
.toolbar .spacer{margin-left:auto}
.tablecard{background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  overflow-x:auto;overflow-y:hidden;-webkit-overflow-scrolling:touch}
.tablecard .tbl th{padding:13.4px 17.7px;background:var(--paper)}
.tablecard .tbl td{padding:13.4px 17.7px}
.tablecard .tbl th:first-child,.tablecard .tbl td:first-child{padding-left:23.1px}
.tablecard .tbl th:last-child,.tablecard .tbl td:last-child{padding-right:23.1px}
.tablecard .tbl tr:last-child td{border-bottom:0}
.cellwho{display:flex;align-items:center;gap:11.5px}
.cellwho b{font-weight:700}

/* bulk action bar + pager */
.bulkbar{
  background:var(--plum);color:var(--oat);border-radius:var(--r-1);
  display:flex;align-items:center;gap:17.3px;padding:11.5px 17.7px;font-size:13.4px;
  flex-wrap:wrap;
}
.bulkbar b{font-weight:700}
.bulkbar button{
  color:var(--oat);font-size:13.4px;display:inline-flex;gap:6px;align-items:center;opacity:.92;
}
.bulkbar button:hover{opacity:1;text-decoration:underline}
.bulkbar .spacer{margin-left:auto}
.pager{display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:12.5px;padding:14.1px 0 0}
.pager div{display:flex;gap:11.5px}

/* contact profile */
.profile-head{display:flex;align-items:flex-start;gap:17.3px;flex-wrap:wrap}
.profile-head .av{width:55.7px;height:55.7px;font-size:22px}
.profile-head h2{font-family:var(--font-display);font-weight:800;font-size:30.7px;line-height:1.05}
.profile-head .sub{color:var(--muted);font-size:15.4px;margin-top:6px}
.tl2 li{display:flex;gap:14.1px;padding:14.1px 0;border-top:1px solid var(--line)}
.tl2 li:first-child{border-top:0;padding-top:6px}
.tl2__i{
  width:29.7px;height:29.7px;border-radius:50%;background:var(--mist);color:var(--deep);
  display:grid;place-items:center;flex:none;
}
.tl2__b{flex:1;min-width:0}
.tl2__h{display:flex;align-items:baseline;gap:11.5px;flex-wrap:wrap}
.tl2__h b{font-size:13.9px}
.tl2__h time{margin-left:auto;font-size:12px;color:var(--muted-2);font-family:var(--font-mono)}
.tl2__b p{font-size:13px;color:var(--muted);margin-top:5px}
.tl2__m{
  margin-top:9.6px;font-size:12px;font-weight:700;color:var(--muted);
  display:inline-flex;gap:6px;align-items:center;
}
.tl2__m:hover{color:var(--ink)}
.note-box{
  border:1px solid var(--line);border-radius:var(--r-2);
  padding:12.5px 15.3px;display:flex;align-items:center;gap:11.5px;flex-wrap:wrap;
}
.note-box input{border:0;outline:0;flex:1;min-width:200px;font:inherit;font-size:13.9px;background:none}
.tabs2{display:flex;gap:17.3px;border-bottom:1px solid var(--line);margin:17.3px 0 0;flex-wrap:wrap}
.tabs2 button{padding:0 0 11.5px;font-size:13.4px;font-weight:600;color:var(--muted-2);border-bottom:2px solid transparent}
.tabs2 button.is-on{color:var(--ink);border-bottom-color:var(--plum)}

/* ============================================================================
   Kanban (deals)
   ============================================================================ */
.kanban{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14.4px;align-items:start}
.kcol{background:var(--paper);border:1px solid var(--line);border-radius:var(--r-1);padding:12.5px}
.kcol__h{display:flex;align-items:center;gap:8px;margin-bottom:11.5px}
.kcol__h b{font-family:var(--font-display);font-size:14.4px;font-weight:800}
.kcol__h span{color:var(--muted-2);font-family:var(--font-mono);font-size:12px}
.kcol__h em{margin-left:auto;font-style:normal;font-family:var(--font-mono);font-size:12px;color:var(--muted)}
.kcard{background:#fff;border:1px solid var(--line);border-radius:var(--r-1);padding:12.5px;margin-bottom:9.6px}
.kcard b{display:block;font-size:13.9px;font-weight:700}
.kcard .amt{font-family:var(--font-display);font-weight:800;font-size:16.3px;margin-top:6px}
.kcard__h{display:flex;align-items:center;gap:8px}
.kcard__h b{flex:1;font-size:13.9px}
.kcard__s{font-size:12.5px;color:var(--muted);margin-top:4px}
.kcard__r{display:flex;align-items:baseline;gap:8px;margin-top:9.6px}
.kcard__r b{font-family:var(--font-display);font-weight:800;font-size:17.3px}
.kcard__r span{margin-left:auto;font-size:12px;color:var(--muted)}
.kcard__chip{
  display:inline-flex;margin-top:9.6px;font-size:12px;font-weight:600;
  color:var(--deep);background:var(--mist);border-radius:var(--r-pill);padding:4px 10.5px;
}
.kcard__won{color:var(--ok);font-size:12px;font-weight:700;display:inline-flex;gap:5px;align-items:center}
.kadd{font-size:12.5px;font-weight:600;color:var(--muted-2);padding:9.6px;width:100%;text-align:left;border-radius:11.4px}
.kadd:hover{background:#fff;color:var(--ink)}

/* progress + horizontal bars */
.bar{background:var(--sand);border-radius:var(--r-pill);overflow:hidden;display:block;height:9.6px}
.bar i{display:block;height:100%;background:var(--pickup);border-radius:var(--r-pill)}
.bar--a i{background:#8a6fb8}
.hbar__r > span:first-child{display:flex;flex-direction:column;gap:2px}

/* ticket detail */
.thead{display:flex;align-items:center;gap:11.5px;flex-wrap:wrap}
.thead h1{font-family:var(--font-display);font-weight:800;font-size:25px;line-height:1.15;margin:11.5px 0 0}
.thread{overflow-y:auto;padding:6px 0 14.1px}
.tmsg{display:flex;gap:17.3px;padding:14.1px 0}
.tmsg>.av{width:21px;height:21px;font-size:8.6px;margin-top:3px}
.tmsg__b{font-size:13.9px;line-height:1.65;margin-top:6px}
.tmsg__h{font-size:15.4px;font-weight:700}
.tmsg__h span{font-size:12.5px;color:var(--muted-2);font-weight:400}
.tmsg--note{margin-left:15.4px;padding-left:23.1px;border-left:2px solid var(--amber)}
.tmsg--note .tmsg__h span{color:var(--warn)}
.rec{background:var(--cream);border-radius:13.9px;padding:9.6px 15.3px;margin-top:9.6px;font-size:13px}
.composer2{border:1px solid var(--line);border-radius:var(--r-2);padding:12.5px 17.7px;flex:none;background:#fff}
.composer2__tabs{display:flex;gap:17.3px;font-size:12px;font-weight:700;flex-wrap:wrap}
.composer2__tabs button{color:var(--muted)}
.composer2__tabs button.is-on{color:var(--deep)}
.composer2__tabs .r{margin-left:auto;display:flex;gap:17.3px}
.composer2 textarea{
  border:0;outline:0;width:100%;font:inherit;font-size:13.9px;line-height:1.6;
  resize:none;margin-top:11.5px;background:none;color:var(--ink);height:61px;
}
.prop{display:flex;justify-content:space-between;align-items:center;gap:11.5px;padding:9.6px 0;border-bottom:1px solid var(--line)}
.prop:last-child{border-bottom:0}
.prop dt{font-size:11.5px;color:var(--muted-2)}
.prop dd{margin:0;font-size:13px;font-weight:600;display:flex;align-items:center;gap:6px}
.sla{display:flex;justify-content:space-between;font-size:12.5px;padding:6px 0}
.sla b{font-family:var(--font-mono);font-weight:400}

/* reports */
.chartcard{background:#fff;border:1px solid var(--line);border-radius:var(--r-1);padding:17.7px}
.chartcard h3{font-family:var(--font-display);font-weight:800;font-size:16.3px}
.lb{display:flex;align-items:center;gap:11.5px;padding:9.6px 0;border-bottom:1px solid var(--line);font-size:13.4px}
.lb:last-child{border-bottom:0}
.lb .rk{font-family:var(--font-mono);font-size:12px;color:var(--muted-2);width:20px}
.lb .av{width:25px;height:25px;font-size:9.6px}
.lb b{margin-left:auto;font-family:var(--font-display);font-size:15.4px}
.chart{display:flex;gap:11.5px;margin-top:17.3px}
.chart__y{
  display:flex;flex-direction:column;justify-content:space-between;
  font-size:11.6px;color:var(--muted-2);font-family:var(--font-mono);
  padding-bottom:22px;text-align:right;flex:none;
}
.bars{flex:1}
.bars .pair{flex:1;display:flex;align-items:flex-end;gap:3px;width:100%}
.bars .pair i{flex:1}
.frail{background:var(--paper);border-right:1px solid var(--line);padding:17.3px 11.5px;display:flex;flex-direction:column}
.frail__g{
  font-family:var(--font-mono);font-size:10.6px;color:var(--nav-label);
  letter-spacing:.09em;padding:13.4px 11.5px 6px;
}
.frail button{
  display:flex;align-items:center;gap:8px;padding:7.5px 11.5px;border-radius:10px;
  font-size:13.4px;font-weight:600;color:var(--muted);width:100%;text-align:left;
}
.frail button b{margin-left:auto;font-family:var(--font-mono);font-size:12px;font-weight:400;color:var(--muted-2)}
.frail button:hover{background:#f6f1e8}
.frail button.is-on{background:var(--mist);color:var(--deep)}
.frail__stats{margin-top:23.1px;background:#fff;border:1px solid var(--line);border-radius:var(--r-1);padding:13.4px}
.frail__stats .mini{padding:4px 0}
/* The settings rail and the settings pane share one screen, and the pages in the
   pane are cards with no outer spacing of their own — so the pane carries the
   gutter. 17.3px on top lines the first card up with the rail's own heading. */
#settingsPane{padding:17.3px var(--pad) 30px}
.prio{display:inline-flex;align-items:center;gap:5px;font-weight:700;font-size:12px}
.prio--urgent{color:var(--bad)} .prio--high{color:var(--warn)}
.prio--normal{color:var(--muted)} .prio--low{color:var(--muted-2)}
.via{display:inline-flex;align-items:center;gap:5px;color:var(--muted-2);font-size:12px}

/* ============================================================================
   Phone / dialer
   ============================================================================ */
.dialpad{display:grid;grid-template-columns:repeat(3,1fr);gap:9.6px;max-width:264px}
.dialpad button{
  height:52.8px;border-radius:15.4px;background:var(--paper);border:1px solid var(--line);
  font-family:var(--font-display);font-size:19.2px;font-weight:800;
}
.dialpad button:hover{background:var(--mist)}
.dialpad button small{display:block;font-family:var(--font-body);font-size:9.6px;font-weight:600;color:var(--muted-2);letter-spacing:.1em}
.callcard{
  background:var(--plum);color:var(--oat);border-radius:var(--r-2);
  padding:23.1px;display:flex;flex-direction:column;gap:17.3px;
}
.callcard .av{width:69.1px;height:69.1px;font-size:23px}
.wave{display:flex;align-items:center;gap:3px;height:34.6px}
.wave i{width:3px;border-radius:2px;background:var(--pickup);height:30%}
.wave i:nth-child(3n){height:70%}
.wave i:nth-child(3n+1){height:45%}
.wave i:nth-child(4n){height:100%}
.wave i:nth-child(5n){height:60%}
.callctl{display:flex;gap:11.5px}
.callctl button{
  width:46.1px;height:46.1px;border-radius:50%;background:rgba(255,255,255,.12);
  color:var(--oat);display:grid;place-items:center;
}
.callctl button:hover{background:rgba(255,255,255,.2)}
.callctl button.is-end{background:var(--coral);color:#fff;width:auto;padding:0 20.5px;border-radius:var(--r-pill);gap:8px}

/* ============================================================================
   Charts (reports)
   ============================================================================ */
.bars{display:flex;align-items:flex-end;gap:8px;height:168px}
.bars>div{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:6px;height:100%}
.bars i{width:100%;border-radius:6px 6px 0 0;background:var(--mist);display:block}
.bars i.g{background:var(--pickup)}
.bars i.p{background:#8a6fb8}
.bars i.a{background:var(--sunny)}
.bars small{font-size:10.6px;color:var(--muted-2);font-family:var(--font-mono)}
.legend{display:flex;gap:14.4px;flex-wrap:wrap;margin-top:11.5px}
.legend span{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}
.legend i{width:9.6px;height:9.6px;border-radius:3px}
.donut{width:132px;height:132px;border-radius:50%;flex:none;position:relative}
.donut::after{content:"";position:absolute;inset:26px;border-radius:50%;background:#fff}
.hbar{display:flex;flex-direction:column;gap:11.5px}
.hbar__r{display:grid;grid-template-columns:110px minmax(0,1fr) 48px;gap:11.5px;align-items:center;font-size:12.5px}
.hbar__r .bar{height:9.6px}
.hbar__r b{text-align:right;font-family:var(--font-mono);font-size:12px}

/* ============================================================================
   Flow builder (settings)
   ============================================================================ */
.flow{display:flex;flex-direction:column;gap:0;align-items:flex-start}
.node{
  background:#fff;border:1px solid var(--line);border-radius:var(--r-1);
  padding:12.5px 15.3px;min-width:264px;position:relative;
}
.node b{font-size:13.9px;font-weight:700;display:block}
.node small{display:block;color:var(--muted-2);font-size:11.5px;margin-top:3px}
.node--start{border-color:var(--pickup);background:var(--mist)}
.node--end{background:var(--plum);color:var(--oat);border-color:var(--plum)}
.node--end small{color:var(--nav)}
.connector{width:2px;height:19.2px;background:var(--line-2);margin-left:29.7px}
.branch{margin-left:29.7px;padding-left:23.1px;border-left:2px dashed var(--line-2);display:flex;flex-direction:column;gap:11.5px;margin-top:11.5px}
.branch__lbl{font-family:var(--font-mono);font-size:11.5px;color:var(--muted-2)}
.flowcanvas{padding:17.3px 23.1px;overflow-y:auto}
.flowrow{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:23.1px;align-items:start;width:100%}
.noderow{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14.4px;width:100%}
.node--c{align-items:center;text-align:center}
.node--c b,.node--c small{text-align:center}
.node__h{display:flex;align-items:center;justify-content:space-between;gap:11.5px}
.node__h small{margin:0}
.tipbox{
  background:var(--amber);border-radius:var(--r-1);padding:13.4px;
  font-size:13px;color:var(--warn);margin-top:17.3px;
}
.tipbox b{font-weight:700}
.toggle{
  width:36.5px;height:21.1px;border-radius:var(--r-pill);background:var(--line-2);
  position:relative;flex:none;transition:background .15s;
}
.toggle::after{
  content:"";position:absolute;top:2.4px;left:2.4px;width:16.3px;height:16.3px;
  border-radius:50%;background:#fff;transition:transform .15s;
}
/* This block is the one that wins — it comes later than the other .toggle
   definition, so its geometry is what is on screen. Both state markers are
   honoured here because the two halves of the app disagree about which one
   they set: the router writes aria-pressed, and screens that predate it write
   is-on. Keying only one of them left the knob sitting still. */
.toggle.is-on,.toggle[aria-pressed="true"]{background:var(--pickup)}
.toggle.is-on::after,.toggle[aria-pressed="true"]::after{transform:translateX(15.4px)}
.avmini{display:inline-flex;align-items:center;gap:5px;background:var(--mist);color:var(--deep);
  border-radius:var(--r-pill);padding:2px 8px;font-size:12px;font-weight:700}
.avmini i{width:15.4px;height:15.4px;border-radius:50%;background:var(--sunny);color:var(--plum);
  display:grid;place-items:center;font-size:7.7px;font-style:normal;font-weight:800}

/* ============================================================================
   Mobile frames (screen 13)
   ============================================================================ */
.phones{display:flex;gap:34.6px;justify-content:center;align-items:flex-start;flex-wrap:wrap}
.phone{
  width:264px;background:var(--plum);border-radius:33.3px;padding:9.6px;
  box-shadow:var(--shadow-2);flex:none;
}
.phone__s{background:#fff;border-radius:25.6px;overflow:hidden;height:558px;display:flex;flex-direction:column}
.phone__bar{height:29.7px;display:flex;align-items:center;justify-content:center;flex:none}
.phone__bar i{width:69.1px;height:5.8px;border-radius:3px;background:rgba(255,255,255,.35)}
.phone__body{flex:1;overflow:hidden;padding:0}
.phone__nav{display:flex;justify-content:space-around;padding:9.6px 0;border-top:1px solid var(--line)}
.phone__top{flex:1;overflow:hidden;padding:14.1px}
.pstat{
  display:flex;justify-content:space-between;align-items:center;
  padding:8px 14.1px 4px;font-size:12px;font-weight:700;flex:none;
}
.pstat span{letter-spacing:.06em;font-size:10.6px}
.phone__nav{font-size:10.6px;font-weight:700;color:var(--muted-2)}
.phone__nav b{color:var(--ink)}
.phone + .mcap,.mcap{text-align:center;font-family:var(--font-display);font-weight:800;font-size:16.3px;margin-top:17.3px}
.mstat{display:block;font-size:11.5px;color:var(--muted);font-weight:600}
.mstat + b{font-family:var(--font-display);font-size:23px;font-weight:800;display:block;margin-top:2px}
.mcard{
  background:var(--paper);border:1px solid var(--line);border-radius:11.4px;
  padding:8px 11.5px;font-size:12.5px;margin-top:8px;line-height:1.45;
}
.mlist>*{
  display:flex;gap:8px;align-items:center;padding:8px 0;
  border-bottom:1px solid var(--line);font-size:12.5px;
}
.mlist>*:last-child{border-bottom:0}
.mlist .m{flex:1;min-width:0}
.mlist b{display:block;font-size:13px;font-weight:700}
.mlist .m span{display:block;color:var(--muted);font-size:11.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mlist time{color:var(--muted-2);font-size:10.6px}
.mlist .av{width:24px;height:24px;font-size:9.6px}
.mphone-head{display:flex;align-items:center;gap:8px;font-size:11.5px;padding:12.5px 14.1px;border-bottom:1px solid var(--line)}
.mphone-head .mono{color:var(--muted-2)}

/* ============================================================================
   UI kit (screen 14)
   ============================================================================ */
.kitgrid{display:grid;gap:14.4px}
.kitbox{background:#fff;border:1px solid var(--line);border-radius:var(--r-1);padding:17.7px}
.kitbox h4{
  font-family:var(--font-display);font-size:16.3px;font-weight:800;
  color:var(--ink);margin-bottom:12.5px;letter-spacing:0;
}
.stack{display:flex;flex-direction:column;gap:14.4px}
.iconrow{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:11.5px}
.iconrow span{
  display:flex;flex-direction:column;align-items:center;gap:6px;
  font-size:10.6px;color:var(--muted-2);border:1px solid var(--line);
  border-radius:11.4px;padding:11.5px 6px;
}
.iconrow svg{width:16px;height:16px;color:var(--ink)}
.swatches{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:11.5px}
.swatch{border-radius:11.4px;overflow:hidden;border:1px solid var(--line)}
.swatch i{display:block;height:52.8px}
.swatch b{display:block;padding:8px 9.6px;font-size:11.5px}
.swatch small{display:block;padding:0 9.6px 9.6px;font-family:var(--font-mono);font-size:10.6px;color:var(--muted-2)}
.btn--celebrate{background:var(--sunny);color:var(--plum)}
.btn--end{background:var(--coral);color:#fff}
.rbox{
  display:inline-flex;align-items:center;justify-content:center;background:var(--paper);
  border:1px solid var(--line);font-family:var(--font-mono);font-size:11.5px;
  color:var(--muted);width:61px;height:44.2px;
}
.rbox--1{border-radius:12px} .rbox--2{border-radius:16px}
.rbox--3{border-radius:20px} .rbox--4{border-radius:26px}
.rbox--p{border-radius:999px;width:100px}
.kitline{display:flex;align-items:center;gap:17.3px;flex-wrap:wrap;font-size:13.4px;color:var(--muted)}
.selcard{border:2px solid var(--pickup);background:var(--mist);border-radius:var(--r-1);padding:11.5px 15.3px;font-size:13.4px}
.emptycard{border:1px dashed var(--line-2);border-radius:var(--r-1);padding:17.3px;text-align:center;color:var(--muted-2);font-size:13px}
.kv{display:flex;justify-content:space-between;gap:14px;font-size:13.4px;padding:7.5px 0}
.kv dt{color:var(--muted-2)}
.kv dd{margin:0;font-weight:600;text-align:right}
.note{background:var(--mist);border-radius:var(--r-1);padding:11.5px 14.1px;font-size:12.5px;color:var(--deep)}
.warnbox{background:var(--bad-soft);border-radius:var(--r-1);padding:11.5px 14.1px;font-size:12.5px;color:var(--bad)}
.tabs{display:flex;gap:20px;border-bottom:1px solid var(--line);margin-bottom:14px}
.tabs a{padding:0 0 11.5px;font-size:13.4px;font-weight:600;color:var(--muted-2);border-bottom:2px solid transparent}
.tabs a.is-on{color:var(--ink);border-bottom-color:var(--plum)}
.avatar-lg{width:57.6px;height:57.6px;border-radius:50%;display:grid;place-items:center;font-family:var(--font-display);font-weight:800;font-size:19.2px;color:var(--plum);background:var(--amber);flex:none}
.empty{text-align:center;padding:40px 20px;color:var(--muted-2)}
.empty b{display:block;color:var(--ink);font-family:var(--font-display);font-size:16.3px;margin-bottom:6px}
.bar{height:7px;border-radius:var(--r-pill);background:var(--sand);overflow:hidden}
.bar i{display:block;height:100%;border-radius:var(--r-pill);background:var(--pickup)}
.spark{display:flex;align-items:flex-end;gap:6px;height:52px}
.spark i{flex:1;background:var(--mist);border-radius:4px 4px 0 0;min-height:4px}
.spark i.is-on{background:var(--pickup)}

/* ============================================================================
   Responsive — the deck's canvas is 1440; below that we fold the sidebar and
   let dense grids collapse so nothing ever scrolls sideways.
   ============================================================================ */
@media (max-width:1180px){
  .grid--4{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width:980px){
  :root{--pad:16px;--side:0px}
  .app{grid-template-columns:minmax(0,1fr)}
  .side{
    position:fixed;left:0;top:0;width:264px;z-index:60;
    transform:translateX(-100%);transition:transform .2s ease;
  }
  .side.is-open{transform:none}
  .scrim{position:fixed;inset:0;background:rgba(42,30,58,.44);z-index:50}
  .scrim[hidden]{display:none}
  .burger{display:grid!important}
  .grid--2,.grid--3{grid-template-columns:minmax(0,1fr)}
  .topbar__search{width:auto;flex:1;min-width:0}
  .topbar__search span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .status span{display:none}
}
@media (max-width:620px){
  .grid--4{grid-template-columns:minmax(0,1fr)}
  .view__head{flex-direction:column;align-items:stretch}
  .view__acts{margin-left:0}
  .topbar{gap:8px}
  .hide-sm{display:none!important}
}
.burger{
  display:none;width:34.6px;height:34.6px;border-radius:var(--r-1);
  place-items:center;border:1px solid var(--line);flex:none;
}

/* ============================================================================
   Command palette + popover menus
   ============================================================================ */
.pal{
  position:fixed;inset:0;z-index:80;background:rgba(42,30,58,.34);
  display:flex;justify-content:center;align-items:flex-start;padding:88px 16px 16px;
}
.pal[hidden]{display:none}
.pal__box{
  width:min(560px,100%);background:#fff;border-radius:var(--r-2);
  box-shadow:var(--shadow-2);overflow:hidden;
}
.pal__field{
  display:flex;align-items:center;gap:11.5px;padding:14.1px 17.7px;
  border-bottom:1px solid var(--line);color:var(--muted-2);
}
.pal__field input{flex:1;border:0;outline:0;font:inherit;font-size:15.4px;color:var(--ink);background:none}
.pal__list{max-height:340px;overflow:auto;padding:6px}
.pal__list button{
  width:100%;display:flex;align-items:center;gap:11.5px;
  padding:10.5px 12.8px;border-radius:var(--r-1);
  font-size:13.9px;font-weight:600;text-align:left;color:var(--ink);
}
.pal__list button svg{margin-left:auto;color:var(--muted-2)}
.pal__list button:hover{background:var(--paper)}
.pal__none{padding:16px;color:var(--muted-2);font-size:13.4px;text-align:center}

.menu{
  position:fixed;z-index:90;min-width:236px;background:#fff;
  border:1px solid var(--line);border-radius:var(--r-2);
  box-shadow:var(--shadow-2);padding:6px;overflow:hidden;
}
.menu button{
  width:100%;display:flex;align-items:center;gap:10.5px;
  padding:9.6px 11.5px;border-radius:var(--r-1);text-align:left;
  font-size:13.4px;font-weight:600;color:var(--ink);
}
.menu button:hover{background:var(--paper)}
.menu button.is-on{background:var(--mist);color:var(--deep)}
.menu button small{display:block;font-weight:400;font-size:11.5px;color:var(--muted-2)}
.menu button svg:last-child{margin-left:auto;color:var(--deep)}
.menu__foot{
  border-top:1px solid var(--line);margin-top:6px;padding-top:11.5px!important;
  color:var(--deep)!important;
}


/* ============================================================================
   Account menu (real session from /api/auth/me)
   ============================================================================ */
.acct{
  position:absolute;left:15.4px;bottom:76px;
  width:calc(var(--side) - 30.8px);
  background:#fff;border-radius:var(--r-2);
  box-shadow:var(--shadow-2);padding:8px;z-index:45;
}
.acct[hidden]{display:none}
.acct__head{padding:8px 10px 11px;border-bottom:1px solid var(--line);margin-bottom:6px}
.acct__head b{display:block;font-size:13.4px}
.acct__head span{display:block;font-size:11.4px;color:var(--muted);margin-top:3px;word-break:break-all;line-height:1.35}
.acct__item{
  display:block;width:100%;padding:9px 10px;border-radius:var(--r-1);
  font-size:13.4px;font-weight:600;color:var(--ink);text-align:left;
}
.acct__item:hover{background:var(--paper)}
.acct__item--bad{color:var(--bad)}

/* ============================================================================
   Empty states — what a real customer sees before they have any data
   ============================================================================ */
.ky-empty{
  display:flex;flex-direction:column;align-items:center;justify-content:center;
  text-align:center;padding:44px 24px;gap:5px;
}
.ky-empty__mark{
  width:46px;height:46px;border-radius:var(--r-2);
  background:var(--mist);color:var(--deep);
  display:flex;align-items:center;justify-content:center;margin-bottom:9px;
}
.ky-empty__mark svg{width:20px;height:20px}
.ky-empty h3{font-family:var(--font-display);font-size:16.4px;font-weight:700;color:var(--ink)}
.ky-empty p{font-size:13.4px;color:var(--muted);max-width:40ch;line-height:1.5}
.ky-empty__acts{display:flex;gap:9px;margin-top:13px;flex-wrap:wrap;justify-content:center}
.ky-empty__hint{font-size:11.6px;color:var(--muted-2);margin-top:9px}
.ky-emptyrow td{padding:32px 12px;text-align:center;color:var(--muted);font-size:13.4px;line-height:1.5}
.ky-emptyrow b{display:block;color:var(--ink);font-family:var(--font-display);font-size:14.4px;margin-bottom:3px}

/* ============================================================================
   Account area (profile, business, security, API keys)
   ============================================================================ */
.acc{max-width:940px}
.acc__head{margin-bottom:20px}
.acc__head h2{font-family:var(--font-display);font-size:23px;font-weight:700;letter-spacing:-.01em}
.acc__head p{font-size:13.8px;color:var(--muted);margin-top:5px}
.acc__tabs{display:flex;gap:3px;border-bottom:1px solid var(--line);margin-bottom:22px;overflow-x:auto}
.acc__tab{
  padding:9px 14px;font-size:13.4px;font-weight:600;color:var(--muted);
  border-bottom:2px solid transparent;white-space:nowrap;
}
.acc__tab:hover{color:var(--ink)}
.acc__tab.is-on{color:var(--deep);border-bottom-color:var(--pickup)}
.acc__pane[hidden]{display:none}
.acc__grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
@media (max-width:760px){.acc__grid{grid-template-columns:minmax(0,1fr)}}
.acc__card{background:#fff;border:1px solid var(--line);border-radius:var(--r-2);padding:20px}
.acc__card--wide{grid-column:1/-1}
.acc__card h3{font-family:var(--font-display);font-size:15.4px;font-weight:700;margin-bottom:3px}
.acc__card > p.sub{font-size:12.6px;color:var(--muted);margin-bottom:15px;line-height:1.5}
.acc__rows{display:flex;flex-direction:column;gap:13px}
.acc__row{display:flex;align-items:center;justify-content:space-between;gap:14px;
  padding:11px 0;border-bottom:1px solid var(--line);font-size:13.4px}
.acc__row:last-child{border-bottom:0}
.acc__row b{font-weight:600}
.acc__row small{display:block;color:var(--muted);font-size:11.8px;margin-top:2px}
.acc__acts{display:flex;gap:9px;margin-top:16px;flex-wrap:wrap;align-items:center}
.acc__msg{margin-top:13px}
.acc__foot{font-size:11.8px;color:var(--muted-2);margin-top:14px;line-height:1.55}
.acc__key{
  font-family:var(--font-mono);font-size:12.4px;background:var(--paper);
  border:1px solid var(--line);border-radius:var(--r-1);padding:11px 12px;
  word-break:break-all;display:block;margin-top:6px;color:var(--ink);
}
.acc__pill{display:inline-flex;align-items:center;gap:5px;font-size:11.4px;font-weight:600;
  padding:3px 8px;border-radius:var(--r-pill);background:var(--mist);color:var(--deep)}
.acc__pill--off{background:var(--sand);color:var(--muted)}
.acc__label{display:block;font-size:12.4px;font-weight:600;color:var(--ink);margin-bottom:6px}
.acc__hint{display:block;font-size:11.4px;color:var(--muted-2);margin-top:6px}

/* Inline messages inside the account area (mirrors the auth pages) */
.a-msg{margin-top:13px;padding:10px 13px;border-radius:var(--r-1);font-size:12.8px;line-height:1.5}
.a-msg--ok{background:var(--mist);color:var(--deep)}
.a-msg--err{background:var(--blush);color:#8a2b1d}
.a-msg--info{background:var(--sand);color:var(--muted)}
.a-msg b{display:block;margin-bottom:5px}
.a-msg .acc__key{margin-top:8px}

/* ============================================================================
   Mobile hardening
   Nothing in the user area may push the page sideways: long emails, key
   prefixes, device strings and unbroken endpoint paths all have to wrap.
   ============================================================================ */
.acc{width:100%}
.acc__head h2,.acc__head p{overflow-wrap:anywhere}
.acc__tabs{scrollbar-width:none;-webkit-overflow-scrolling:touch}
.acc__tabs::-webkit-scrollbar{height:0}
.acc__tab{flex:none;white-space:nowrap}
.acc__card{overflow-wrap:anywhere}
.acc__rows{min-width:0}
.acc__row{flex-wrap:wrap;align-items:flex-start}
.acc__row > *{min-width:0;overflow-wrap:anywhere}
.acc__row > :last-child{margin-left:auto;text-align:right}
.acc__key,.acc__msg,.a-msg{max-width:100%;overflow-wrap:anywhere}
.acc input,.acc select,.acc textarea,
.quickadd input,.quickadd select,
.tlform input,.tlform select{min-width:0;max-width:100%}
.prof__head h2,.prof__head p,.tl__body b,.tl__body span,.dealcard b{overflow-wrap:anywhere}

@media (max-width:620px){
  .acc__card{padding:15px}
  .acc__row{flex-direction:column;gap:2px}
  .acc__row > :last-child{margin-left:0;text-align:left}
  .acc__acts{gap:7px}
  .acc__acts .btn{flex:1 1 auto;justify-content:center}
  .prof__head h2{font-size:19px}
  .prof__acts{margin-left:0;width:100%}
  .tlform .field{min-width:100%}
  .tlform .select{width:100%}
  .quickadd__grid{grid-template-columns:minmax(0,1fr)}
  .quickadd{padding:14px}
  .board{grid-auto-columns:minmax(210px,1fr)}
  .topbar{gap:6px}
  .topbar__title{font-size:17.5px}
  .topbar__jump{flex:1;min-width:0}
  .toolbar{flex-wrap:wrap}
  .seg{flex-wrap:wrap}
}

@media (max-width:760px){
  /* wide data tables scroll inside their card instead of squashing the page */
  .tablecard .tbl{min-width:640px}
}

/* ============================================================================
   CRM — deal pipeline board and quick-add forms
   ============================================================================ */
.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(238px,1fr);gap:12px;overflow-x:auto;padding-bottom:8px}
.board__col{background:var(--paper);border:1px solid var(--line);border-radius:var(--r-2);padding:12px;min-height:130px}
.board__head{display:flex;align-items:center;justify-content:space-between;gap:8px;
  font-size:11.6px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin-bottom:10px}
.board__head b{background:#fff;border:1px solid var(--line);border-radius:var(--r-pill);padding:1px 7px;font-size:10.6px;color:var(--ink)}
.board__sum{font-family:var(--font-mono);font-size:10.6px;color:var(--muted-2);text-transform:none;letter-spacing:0}
.dealcard{background:#fff;border:1px solid var(--line);border-radius:var(--r-1);padding:11px 12px;margin-bottom:9px}
.dealcard b{display:block;font-size:13.4px;font-weight:600;color:var(--ink)}
.dealcard span{display:block;font-size:11.6px;color:var(--muted);margin-top:4px}
.dealcard em{display:block;font-family:var(--font-mono);font-size:12.4px;color:var(--deep);margin-top:8px;font-style:normal}
.quickadd{border:1px solid var(--line);background:#fff;border-radius:var(--r-2);padding:16px;margin-bottom:14px}
.quickadd h3{font-family:var(--font-display);font-size:14.4px;font-weight:700;margin-bottom:12px}
.quickadd__grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(190px,100%),1fr));gap:12px}
.quickadd[hidden]{display:none}

/* contact profile + activity timeline */
.prof{display:grid;gap:17px}
.prof__head{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.prof__head h2{font-family:var(--font-display);font-weight:800;font-size:22px;letter-spacing:-.01em}
.prof__head p{color:var(--muted);font-size:13px;margin-top:2px}
.prof__acts{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}
.prof__grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(285px,100%),1fr));gap:16px;align-items:start}
.timeline{display:grid;gap:2px}
.tl{display:flex;gap:11px;padding:11px 0;border-bottom:1px solid var(--line);align-items:flex-start}
.tl:last-child{border-bottom:0}
.tl__kind{flex:none;width:29px;height:29px;border-radius:50%;display:grid;place-items:center;
  background:var(--mist);color:var(--deep);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.02em}
.tl__body{min-width:0}
.tl__body b{display:block;font-size:13.4px;font-weight:600}
.tl__body span{display:block;font-size:12.4px;color:var(--muted);margin-top:3px;line-height:1.5}
.tl__when{flex:none;font-family:var(--font-mono);font-size:11px;color:var(--muted-2);margin-left:auto;padding-left:10px}
.tlform{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end;margin-top:13px;padding-top:13px;border-top:1px solid var(--line)}
.tlform .field{flex:1;min-width:170px}
.tlform .select{flex:none;width:120px}

/* moving a deal between stages */
.dealcard{cursor:pointer}
.dealcard__moves{display:flex;flex-wrap:wrap;gap:5px;margin-top:10px;padding-top:10px;border-top:1px dashed var(--line)}
.dealcard__moves button{font-size:10.6px;padding:3px 8px;border-radius:var(--r-pill);
  border:1px solid var(--line);background:#fff;color:var(--ink);cursor:pointer}
.dealcard__moves button:hover{border-color:var(--deep);color:var(--deep)}
.dealcard__moves button[disabled]{opacity:.45;cursor:default}

/* ------------------------------------------- record editor, custom, tasks */
.editor{border:1px solid var(--line);background:#fff;border-radius:var(--r-2);padding:20px}
.quickadd .editor{border:0;padding:0;background:none}
.editor__head{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.editor__head h2{margin:0;font-size:19px}
.editor__acts{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}
.editgroup{margin:0 0 18px;min-width:0}
.editgroup:last-of-type{margin-bottom:6px}
.editgroup__t{margin:0 0 8px;font-size:12.5px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}
.field--wide{grid-column:1/-1}
.field--check{display:flex;flex-direction:row;align-items:center;gap:8px}
.field--check .acc__hint{margin:0}
.field--tight{max-width:190px}
.acc__label--gap{margin-top:16px}
.acc__note{margin:4px 0 0;font-size:14px;line-height:1.55;color:var(--muted);overflow-wrap:anywhere}
.customrows{display:flex;flex-direction:column;gap:8px}
.customrow{display:flex;gap:8px;align-items:center;flex-wrap:wrap;min-width:0}
.customrow .input{flex:1 1 170px;min-width:0}
.customrow .input--key{flex:0 1 220px}
.tasklist{display:flex;flex-direction:column;margin-bottom:14px}
.taskitem{display:flex;align-items:flex-start;gap:10px;padding:9px 0;border-bottom:1px solid var(--line);min-width:0}
.taskitem:last-child{border-bottom:0}
.taskitem__box{margin:3px 0 0;flex:0 0 auto}
.taskitem__body{display:flex;flex-direction:column;flex:1;min-width:0}
.taskitem__body b{font-weight:600;overflow-wrap:anywhere}
.taskitem__body small{color:var(--muted);font-size:12.5px}
.taskitem--done .taskitem__body b{text-decoration:line-through;color:var(--muted)}
.taskitem .btn{flex:0 0 auto}
.taskform{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap}
.taskform .field{flex:1 1 210px;min-width:0}
.taskform .btn{flex:0 0 auto}
@media (max-width:620px){
  .editor{padding:15px}
  .editor__acts{margin-left:0;width:100%}
  .editor__acts .btn{flex:1 1 auto}
  .customrow .input,.customrow .input--key{flex:1 1 100%}
  .taskform .field,.taskform .btn{flex:1 1 100%}
  .field--tight{max-width:none}
}

/* ------------------------------------------------------------- helpdesk */
.hd{display:flex;flex-direction:column;gap:16px;min-width:0}
.hd__head{display:flex;align-items:flex-start;gap:14px;flex-wrap:wrap;min-width:0}
.hd__title{min-width:0}
.hd__title h2{margin:0;font-family:var(--font-display);font-weight:800;font-size:21.1px;overflow-wrap:anywhere}
.hd__meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:8px}
.hd__acts{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}
.hd__grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px;align-items:start;min-width:0}
.hd__main,.hd__side{display:flex;flex-direction:column;gap:14px;min-width:0}
.hd-id{font-family:var(--font-mono);font-size:12px;font-weight:700;color:var(--muted)}
.hd-sub{display:block;font-weight:600;overflow-wrap:anywhere}
.hd-sub__who{display:block;color:var(--muted);font-size:12.5px;margin-top:3px;overflow-wrap:anywhere}
.hd-dim{color:var(--muted);font-size:12.5px}
.hd-count{display:inline-block;margin-left:7px;font-size:11.5px;font-weight:700;color:var(--muted)}
.hdthread{display:flex;flex-direction:column;gap:12px;min-width:0}
.hmsg{border:1px solid var(--line);border-radius:var(--r-1);padding:12px 14px;background:#fff;min-width:0}
.hmsg--out{background:var(--mist);border-color:transparent}
.hmsg--note{background:var(--sunny);border-color:transparent}
.hmsg__head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:7px}
.hmsg__head b{font-size:13.4px}
.hmsg__kind{font-size:11.5px;font-weight:600;color:var(--muted)}
.hmsg__when{margin-left:auto;font-size:11.5px;color:var(--muted-2)}
.hmsg__body{font-size:13.6px;line-height:1.6;overflow-wrap:anywhere}
.hdcomposer,.hdnew,.hdreplies{border:1px solid var(--line);background:#fff;border-radius:var(--r-2);padding:16px;margin-bottom:14px}
.hdcomposer{display:flex;flex-direction:column;gap:10px}
.hdcomposer__mode{align-self:flex-start}
.hdnew__head{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.hdnew__head h3{margin:0;font-size:17px}
.hdnew__head .btn{margin-left:auto}
.hdnew__mode{margin-bottom:12px}
.hdnew__form .acc__acts{margin-top:12px}
.hdprops{display:flex;flex-direction:column;gap:9px}
.hdreplies__list{margin-bottom:12px}
.hdreplies__body{flex:1;min-width:0;color:var(--muted);font-size:12.5px;overflow-wrap:anywhere}
.hdreplies__form{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end}
.hdreplies__form .field{flex:1 1 170px;min-width:0}
.hd-name{margin:2px 0 9px;font-weight:700;font-size:15px}
.select--sm{padding:5px 8px;font-size:12.5px}
@media (max-width:900px){.hd__grid{grid-template-columns:minmax(0,1fr)}}
@media (max-width:620px){
  .hd__acts{margin-left:0;width:100%}
  .hd__acts .btn{flex:1 1 auto}
  .hdcomposer,.hdnew,.hdreplies{padding:13px}
  .hdreplies__form .field{flex:1 1 100%}
  .hdnew__head{flex-wrap:wrap}
}

/* ==========================================================================
   Phone shell — implements Kylosys-Mobile-App.pdf
   Breakpoints: <768 phone · 768–1099 tablet · >=1100 desktop.
   Rules: 16px page gutter, cards 12–14px padding, tap targets >= 44x44 with
   8px between them, body text 14–15px, inputs 16px, safe-area aware tab bar,
   no horizontal page scroll (chip rows scroll instead).
   ========================================================================== */
.tabbar,.fab,.chiprow,.cardlist,.sheetwrap,.searchscreen{display:none}

/* --- tablet: icon-only sidebar ------------------------------------------- */
@media (max-width:1099px){
  :root{--side:72px}
  .side{padding-left:0;padding-right:0;align-items:center}
  .side__brand img{width:32px}
  .side__biz,.side__me .who,.side__label{display:none}
  .side__nav{width:100%}
  .nav-item{font-size:0;justify-content:center;padding:13px 0;gap:0}
  .nav-item svg{width:19px;height:19px}
  .nav-item .n-badge{font-size:10px;position:absolute;right:22px}
  .side__me{justify-content:center}
}

/* --- phone --------------------------------------------------------------- */
@media (max-width:767px){
  :root{--pad:16px;--topbar:auto}
  .app{grid-template-columns:minmax(0,1fr)}
  /* The sidebar must not be display:none here. The burger stays visible on
     phones (its !important rule beats the .burger{display:none} below), so
     hiding the sidebar left the button tappable but revealing nothing. Not
     setting display here lets the base .side rule and the off-canvas drawer
     from the 980px block apply all the way down. */
  .main{min-height:100vh;padding-bottom:calc(70px + env(safe-area-inset-bottom))}

  /* top app bar: avatar (More) or back · one-line 24px title · max 2 icons */
  .topbar{gap:10px;padding:11px 16px}
  .burger{display:none}
  .topbar__title{font-size:24px;line-height:1.15;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .topbar__jump{flex:1;min-width:0}
  .topbar__jump .kbd{display:none}
  .topbar__search{width:44px;height:44px;justify-content:center;padding:0;flex:none}
  .topbar__search span{display:none}
  #newBtn,.topbar__bell{display:none}
  .topbar__me{width:44px;height:44px}

  /* one screen at a time */
  .view{padding:16px 16px 24px}
  .view--flush{padding:0;height:auto;overflow:visible}
  .split,.split--2,.split--inbox,.split--live,.split--phone{grid-template-columns:minmax(0,1fr);height:auto}
  /* the designed markup carries inline column widths (e.g. the tickets rail);
     on a phone those must not survive or the body is squeezed into a column */
  #views .split,#views .split--2,#views .split--inbox,#views .split--live,
  #views .split--phone{grid-template-columns:minmax(0,1fr)!important;height:auto!important}
  #views .pane{padding:14px 16px 0!important}
  .pane{overflow:visible;border:0}
  .pane--side,.pane--plain,.pane--list{border:0;background:none}
  #view-tickets .pane{padding:14px 16px 0!important}
  #view-ticket [data-module="ticket"]{padding:14px 16px 0!important}
  /* body text is never under 12px on a phone */
  .acc__hint,.acc__note,.hd-sub__who,.hd-dim,.mini dt,.mini dd,.sheet__hint,
  .sres__r small,.acc__row .acc__label{font-size:12.5px}

  /* views/teams rail becomes chips above the list */
  .frail{display:none}
  .chiprow{display:flex;overflow-x:auto;gap:8px;padding:0 0 12px;-webkit-overflow-scrolling:touch;scrollbar-width:none}
  .chiprow::-webkit-scrollbar{display:none}
  .chiprow button{flex:none;min-height:44px;padding:0 14px;border-radius:999px;background:var(--sand);
    color:var(--ink);font-weight:600;font-size:13.5px;white-space:nowrap;display:inline-flex;
    align-items:center;gap:7px;border:1px solid transparent}
  .chiprow button.is-on{background:var(--plum);color:var(--oat)}
  .chiprow .hd-count{margin:0;color:inherit;opacity:.72}

  /* tables become cards: title, subtitle, 1–2 chips, time on the right */
  .tablecard{display:none}
  .cardlist{display:flex;flex-direction:column;gap:10px;padding-bottom:16px}
  .card{display:flex;flex-direction:column;gap:7px;width:100%;text-align:left;background:#fff;
    border:1px solid var(--line);border-radius:var(--r-1);padding:13px 14px;min-height:44px;
    font:inherit;color:var(--ink);cursor:pointer}
  .card__top{display:flex;align-items:flex-start;gap:10px}
  .card__title{flex:1;min-width:0;font-weight:700;font-size:15px;line-height:1.3;overflow-wrap:anywhere}
  .card__time{flex:none;font-size:12px;color:var(--muted);white-space:nowrap}
  .card__sub{font-size:13px;color:var(--muted);overflow-wrap:anywhere}
  .card__chips{display:flex;flex-wrap:wrap;gap:6px}
  .card--empty{color:var(--muted);font-size:13.5px;cursor:default;background:var(--paper)}

  /* one filter button instead of a toolbar of them */
  #view-tickets .toolbar{flex-wrap:nowrap;gap:8px;overflow-x:auto;scrollbar-width:none}
  #view-tickets .toolbar::-webkit-scrollbar{display:none}
  #view-tickets .toolbar h2{font-size:19px;white-space:nowrap}
  #view-tickets .toolbar .spacer{margin-left:auto}
  #view-tickets .toolbar .btn--ghost{display:none}
  #view-tickets .toolbar .btn--primary{display:none}
  #view-tickets .toolbar .filterbtn{display:none}
  #view-tickets .toolbar .filterbtn{display:inline-flex}
  #view-tickets .toolbar .input{width:auto;flex:1;min-width:0;height:44px}
  /* anything else that would push the page sideways scrolls or wraps instead */
  .view__acts,.acc__acts,.hd__acts{flex-wrap:wrap;gap:8px}
  .view__acts .btn,.acc__acts .btn,.hd__acts .btn{max-width:100%;min-width:0}
  .toolbar{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none;padding-bottom:2px}
  .toolbar::-webkit-scrollbar{display:none}
  .toolbar .btn,.toolbar .seg,.toolbar .input{flex:none}
  .seg{max-width:100%;overflow-x:auto;flex-wrap:nowrap;scrollbar-width:none}
  .seg::-webkit-scrollbar{display:none}
  .seg button{flex:none}
  /* the pipeline becomes stage chips, one stage of cards at a time */
  .board{display:none}
  .chiprow--stages,.chiprow--profile{margin:0 0 12px}
  #view-contact .chiprow--profile{margin:0 -16px 12px;padding:0 16px}
  .chiprow button.is-on{background:var(--ink);color:#fff;border-color:var(--ink)}
  .chiprow button.is-quiet{opacity:.55}
  #views [hidden]{display:none!important}

  /* sheets */
  .sheetwrap{display:block;position:fixed;inset:0;z-index:60;background:rgba(42,30,58,.42)}
  .sheetwrap[hidden]{display:none}
  .sheet{position:absolute;inset:auto 0 0;background:#fff;border-radius:20px 20px 0 0;max-height:88vh;
    overflow-y:auto;padding:10px 16px calc(18px + env(safe-area-inset-bottom));
    box-shadow:0 -12px 40px rgba(42,30,58,.22)}
  .sheet__grip{width:40px;height:4px;border-radius:99px;background:var(--line);margin:2px auto 12px}
  .sheet__head{display:flex;align-items:center;gap:10px;margin-bottom:10px}
  .sheet__head h2{margin:0;font-family:var(--font-display);font-weight:800;font-size:20px}
  .sheet__x{margin-left:auto;min-height:44px;padding:0 4px;background:none;border:0;color:var(--muted);
    font-weight:600;font-size:14px}
  .sheet__who{display:flex;align-items:center;gap:11px;padding:8px 0 12px;border-bottom:1px solid var(--line)}
  .sheet__who b{display:block;font-size:15px}
  .sheet__who small{color:var(--muted);font-size:12.5px}
  .sheet__group{margin:16px 0 4px;font-size:11px;letter-spacing:.09em;text-transform:uppercase;
    color:var(--muted-2);font-weight:700}
  .sheet__row{display:flex;align-items:center;gap:12px;width:100%;min-height:52px;padding:10px 2px;
    border:0;border-bottom:1px solid var(--line);background:none;font:inherit;font-size:15px;
    text-align:left;color:var(--ink);text-decoration:none}
  .sheet__row:last-child{border-bottom:0}
  .sheet__row>svg:first-child{width:18px;height:18px;color:var(--muted);flex:none}
  .sheet__row span{flex:1;min-width:0}
  .sheet__hint{display:block;color:var(--muted);font-size:12.5px;font-weight:400}
  .sheet__chev{width:14px;height:14px;color:var(--muted-2);flex:none}
  .sheet__out{margin-top:8px}
  .sheet__row--out{color:var(--bad);justify-content:center}
  .sheet .hd__side{display:flex;flex-direction:column;gap:14px}
  .sheet__acts{display:flex;gap:10px;margin-top:18px}
  .sheet__acts .btn{flex:1}
  .sheet .chips{padding:0 0 4px}
  .taskquick{display:flex;flex-direction:column;gap:10px}

  /* full-screen search */
  .searchscreen{display:block;position:fixed;inset:0;z-index:60;background:#fff;overflow-y:auto;
    padding:12px 16px calc(16px + env(safe-area-inset-bottom))}
  .searchscreen[hidden]{display:none}
  .searchbar{display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--line);padding-bottom:6px}
  .searchbar input{flex:1;min-width:0;border:0;outline:0;background:none;font-size:16px;min-height:44px}
  .sres__g{margin:16px 0 2px;font-size:11px;letter-spacing:.09em;text-transform:uppercase;
    color:var(--muted-2);font-weight:700}
  .sres__r{display:block;width:100%;text-align:left;min-height:48px;padding:11px 0;background:none;
    border:0;border-bottom:1px solid var(--line);color:var(--ink);text-decoration:none;font:inherit}
  .sres__r b{display:block;font-size:14.5px;overflow-wrap:anywhere}
  .sres__r small{color:var(--muted);font-size:12.5px}

  /* one floating + button */
  .fab{display:flex;position:fixed;right:16px;bottom:calc(80px + env(safe-area-inset-bottom));
    width:54px;height:54px;border-radius:50%;background:var(--plum);color:var(--oat);border:0;
    align-items:center;justify-content:center;box-shadow:0 10px 24px rgba(42,30,58,.3);z-index:40}

  /* bottom tab bar, always visible, safe-area aware */
  .tabbar{display:flex;position:fixed;inset:auto 0 0;z-index:45;background:#fff;
    border-top:1px solid var(--line);padding:6px 4px calc(6px + env(safe-area-inset-bottom))}
  .tabbar a,.tabbar button{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;
    gap:3px;min-height:48px;background:none;border:0;font:inherit;font-size:10.5px;font-weight:600;
    color:var(--muted);text-decoration:none;position:relative;padding:0}
  .tabbar a.is-on,.tabbar button.is-on{color:var(--plum)}
  .tabbar a svg,.tabbar button svg{width:21px;height:21px}
  .tabbar .n-badge{position:absolute;top:2px;left:50%;margin-left:4px;height:16px;min-width:16px;
    padding:0 5px;border-radius:999px;background:var(--pickup);color:#fff;font-size:9.5px;
    font-weight:700;display:inline-flex;align-items:center;justify-content:center}

  /* ticket screen: sticky reply box, details in a sheet */
  .hdcomposer{position:sticky;bottom:calc(70px + env(safe-area-inset-bottom));z-index:20;
    margin-bottom:12px;box-shadow:0 -8px 22px rgba(42,30,58,.10)}
  .hd__grid{grid-template-columns:minmax(0,1fr)}
  .hd__side{display:none}
  .hd__acts{width:100%;margin-left:0}
  .hd__acts .btn{flex:1 1 auto}
  .hmsg{padding:11px 12px}
  .hdthread{gap:10px}

  /* touch and type */
  .btn{min-height:44px}
  .btn--sm{min-height:42px}
  .input,.select,textarea,input[type="search"],input[type="email"],input[type="date"]{font-size:16px}
  .input,.select{min-height:44px}
  .field{gap:6px}
  h1,h2,h3{overflow-wrap:anywhere}
  .ky-empty{padding:26px 16px}
}

/* quick feedback after an action, with undo */
.toast{position:fixed;left:16px;right:16px;bottom:calc(88px + env(safe-area-inset-bottom));z-index:70;
  display:flex;align-items:center;gap:12px;background:var(--ink);color:var(--oat);border-radius:14px;
  padding:13px 16px;min-height:48px;box-shadow:0 12px 30px rgba(42,30,58,.3);opacity:0;
  transform:translateY(8px);transition:opacity .18s,transform .18s;font-size:14px}
.toast[hidden]{display:none}
.toast.is-on{opacity:1;transform:translateY(0)}
.toast span{flex:1;min-width:0}
.toast button{background:none;border:0;color:var(--sunny);font-weight:700;font-size:14px;min-height:44px;padding:0}
@media (min-width:768px){.toast{left:auto;right:24px;bottom:24px;max-width:340px}}

/* the + and tab bar must never cover a sheet or the search screen */
.sheet-open .tabbar,.sheet-open .fab{display:none}

/* an uploaded greeting: dashed while nothing is there, so an empty slot reads
   as optional rather than as something that failed to load */
.clip{margin-top:9px;padding:12px 14px;border:1px dashed var(--line-2);border-radius:var(--r-1);background:var(--paper)}
.clip__line{display:flex;flex-wrap:wrap;gap:3px 10px;align-items:baseline;font-size:13.4px}
.clip__line strong{color:var(--ink);overflow-wrap:anywhere}
.clip__meta{color:var(--muted-2);font-size:11.8px}
.clip__audio{display:block;width:100%;max-width:340px;height:34px;margin-top:10px}
.clip__acts{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.clip__hint{margin:8px 0 0;font-size:11.4px;color:var(--muted-2);line-height:1.5}